Frequently Asked Questions

Browse our shop, select your desired product, choose your options (dimensions, finishes) and add it to your cart. Then proceed to secure payment via Stripe. You will receive a confirmation email with your order details.

We accept credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and SEPA transfers through our secure Stripe payment platform.

First check your spam/junk folder. If you still can't find the email, contact us through our contact page with your name and order date. We will resend the confirmation.

For digital files, modifications are possible if the download has not yet been made. For prints, contact us quickly before production begins. We will do our best to accommodate your request.

Digital files are non-refundable once downloaded. For prints, if you are not satisfied with the quality, contact us within 14 days of receipt with photos of the issue. See our full refund policy for more details.

Our files are provided in high-resolution PDF (300 DPI) ready to print, as well as PSD (Photoshop) with editable layers to customize texts, colors and graphic elements according to your preferences.

After payment, you will receive an email with a secure download link. You can also access your files from your account area in the 'My Orders' section. Links remain active for 30 days.

Yes, PSD files are designed to be easily editable. Each element (texts, logos, colors) is on a separate layer. You can edit them with Adobe Photoshop or free alternatives like GIMP or Photopea.

Our files are intended for personal use only. Commercial use (resale, printing for third parties for payment) requires a commercial license. Contact us for more information.

Yes, log into your account and go to the 'My Orders' section to find your download links. If the links have expired, contact us with your order number and we will resend the files.

All our files are created at 300 DPI, the professional standard resolution for printing. Colors are in CMYK for accurate reproduction. You will get sharp and vibrant graphics at any professional printer.

You can use any local or online printer specializing in large format adhesive vinyl. We recommend requesting matte or glossy laminated vinyl for better durability. Some specialized arcade printers are also available.

Our templates are created at standard dimensions for each cabinet type (Arcade1Up, bartop, etc.). However, we always recommend verifying your specific cabinet dimensions before printing. Exact dimensions are listed on each product page.

For side arts and panels: laminated adhesive vinyl (matte or glossy). For backlit marquees: translucent or backlit film. For control panels: scratch-resistant vinyl or protective overlay. Your printer can advise based on your budget.

We offer designs for most Arcade1Up models (Gen 1, Gen 2, Gen 3, Legacy, etc.). Each product clearly indicates compatible models. If in doubt, contact us with your exact cabinet model.

Our bartop templates are available for the most common dimensions. Check the product page for exact dimensions. If your bartop has custom dimensions, our Design on Demand service can create a custom design.

Absolutely! Our Design on Demand service allows us to create custom designs for any cabinet. Send us the exact dimensions and your graphic preferences, and we'll create a unique design for your project.

PDF files open with any PDF reader (Adobe Reader, web browser). For PSD files, use Adobe Photoshop, or free alternatives like GIMP, Photopea (online) or Krita.

Use our contact page to send us a message. We typically respond within 24-48 business hours. For urgent questions about an order, include your order number for faster processing.

We offer free basic support for technical questions about our files. For advanced modifications or complete customizations, our Design on Demand service offers quoted services.

Yes, we regularly publish tutorials and guides on our blog. You'll find tips for vinyl application, material selection and installation best practices.

Yes, we offer volume discounts for bulk orders (arcade bars, collectors, resellers). Contact us with your needs and we'll provide a custom quote.